If we are not aware of what is broken, how can we commit to repairing it? Providers indicate that communication skills and how we utilize those skills are just as important as technical skills in achieving positive patient outcome, leading to increase patient satisfaction and compliance.Patient compliance also increases when patients are part of their planning and decision making process related to their care. TheCoping with Cancer Study has shown that the EOL conversation is affected by diversity of culture, ethnicity, spirituality and timing.This webcast will review and update the finding from the medical research behind the Coping with Cancer Study.Attendees will be able to describe the research findings pointing to the importance of utilizing providers’ interpersonal and communication skills (as put forth by the ABMS, ACGME & ANA) when dealing with patients during medical crises and/or end-of-life care issues.
