NWRPCA Training: Critical Skills for First Time Supervisors and Managers

In this highly interactive two-day course, participants learn to:

• Develop flexible, responsive, productive, and customer-focusted teams
• Utilize behavioral interviewing to hire staff with the right skills and fit for the long-term
• Coach and develop employees
• Communicate for results, strengthen trust, and de-escalate conflict
• Drive accountability and deliver results
• Lead and manage change
• Build strong, professional relationships with supervisors, leaders, peers, former peers, and direct reports
• Avoid common legal pitfalls when managing employees
• Create a culture of customer service

For more information about this event click here [1].  To register for this event click here [2].