Improving Your Office Testing Process: Toolkit for Rapid-Cycle Patient Safety and Quality Improvement

A live webcast brought to you by:

Clinical Directors Network (CDN)

Center of Excellence for Primary Care Practice-Based Research and Learning

About the Toolkit:

Approximately 40 percent of primary care office visits involve some type of diagnostic medical test, such as a urine sample or blood test, provided on site or at a laboratory. However, if test results are lost, incorrect or incomplete, the wrong treatment may be prescribed and patient harm can occur. “AHRQ has a strong track record of developing tools that have helped hospitals measurably improve the safety of care,” said Jeff Brady, M.D., associate director of AHRQ’s Center for Quality Improvement and Patient Safety. “This new toolkit is designed to improve safety in office-based settings by giving doctors and their staff a practical, easy-to-use resource to help manage their lab test results and patient follow-up.”

“Improving Your Office Testing Process: Toolkit for Rapid-Cycle Patient Safety and Quality Improvement”  offers step-by-step instructions on how to evaluate an office testing process, identify areas where improvement is needed and address those areas. Practical tools are included that can be used to assess office readiness, plan activities, engage patients, audit efforts and incorporate electronic health records. The toolkit also includes a template for practices to ensure that laboratory test results are communicated effectively to patients in English or Spanish.

Presented by:

Milton "Mickey" Eder, PhD

Director of Research and Evaluation, Access Community Health Network

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