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MCN ToolBox Entries

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The Art of Collections

This powerpoint presentation is a good training tool for collections staff on collections policies and the staff's role in helping to maintain the financial viability of the health center. Suitable for migrant and community health centers. Feel free to adapt the presentation to your individual clinic needs.
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National Standards of Practice for Interpreters in Health Care

Standards of practice are a set of guidelines that define what an interpreter does in the performance of his or her role. These standards describe what is considered “best practice” by the profession and ensure a consistent quality of performance.

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Tips for Working with Health Care Interpreters

Simple 2-pages of tips for providers working with health care interpreters both trained and untrained.

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Employee Satisfaction Survey

A well-designed employee satisfaction survey from the Western Clinicians Network for use in clinics or other organizations.

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Tips for Medicare Part D

A one page of tips for navigating the new Medicare Part D starting January 2006.
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Staff Feedback Survey

Two-page survey to gauge staff satisfaction with the workplace.

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Hepatitis C Counseling and Testing Policy/Procedure

A very comprehensive Hep C testing and counseling policy developed by the State Health Department in South Carolina. The guidelines also include an attachment that outlines HCV-specific information and prevention messages for health care providers.
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Asthma Management Plan

Two page summary for patients with asthma. Describes the disease and has a management plan for the provider and patient to fill out.
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I Speak Language Cards

"I speak XXX language" cards in 38 different languages to use to help identify a patient's native language. This tool could be very helpful, but only when dealing with literate populations.

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Well Child Checkup Parent Information

Summaries for parents that includes social developments, nutrition, safety and immunizations. Includes information from 2 weeks through 5 years.
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