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MCN ToolBox Entries

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Clinic Brochures

A 3-fold brochure template with a table describing key clinic services to patients and the community.
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After Hours Coverage System

An after hours coverage system example/template developed by Shasta Community Health Clinic to facilitate 24 hour access to medical care for established patients.

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Moonlighting

Sample policy stating that the clinic will provide annual inservices and staff education for all Employees.
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Medical Staff Peer Review

From the Policy and Procedure Manual by Kalihi-Palama Health Center

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Assessment of Clinical Assistant Competencies

A 3-page assessment of clinical assistant competencies.

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Sample Performance Review2

A sample performance review using a rating system to address a comprehensive set of questions about employee performance.
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Medical Technician Performance Evaluation

Very comprehensive Medical Records Technician performance evaluation form.

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Patient Financial Counselor

Internal: Frequent contact with insurance department and patient account representatives regarding insurance, billing, and patient account information. External: Some contact with insurance companies to resolve questions at patients’ requests. Contact with collection agencies. Patient Contact: Contact with all patients to serve as a liaison in explaining clinic charges and assisting with applications for reduced fees and all other billing questions.

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Insurance Billing/Collections Clerk/

This position is responsible for assuring that all commercial and/or Medicare, pharmacy posting, Medicaid, and dental claims are analyzed, billed, and collected in accordance with the Center’s policy; responsible for posting of monies from electronic remittances, daily mail, or any money collected in the process of assisting a patient.

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Patient Assistance Center Counselor Job Description

Job description for a Patient Assistance Center Counselor. This position is responsible for interviewing, verifying insurance benefits, assisting and performing case management for uninsured and underinsured patients referred to Patient Assistance Center in regards to their medical, social and financial needs.
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