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MCN ToolBox Entries

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Policy for Dealing with Difficult Patients

This policy is created to outline the process for the management of difficult patients. This includes those who are perceived to be difficult with respect to recurrent hostile behavior, inappropriate use of __HC services, excessive non-compliance, inappropriate use of controlled substances, or other patterns of behavior that represent excessive lack of respect or responsibility on the part of the patient.

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Patient Flow

Clinic policy on patient flow.
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Non-Discrimination / Equal Employment Opportunity

To document fair employment practices.
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Dental Chart Review Forms/Templates

A few sample dental chart review forms/templates. 

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Patient Discharge Medical and Behavioral Health

This policy is created to outline the process for the management and eventual discharge from service of difficult patients. This includes those who are perceived to be difficult with respect to recurrent hostile behavior, inappropriate use of FHC services, excessive non-compliance (including financial obligations), inappropriate use of controlled substances, or other patterns of behavior that represent excessive lack of respect or responsibility on the part of the patient.

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Psychosocial Assessment

Psychosocial Assessment form to be used by providers.
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Child/Adolescent Personal History (ages 17 and under)

Child/Adolescent personal history form designed for an individual to fill out prior to seeing a therapist.
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Adult Personal History (ages 18 and over)

Adult personal history form designed for an individual to fill out prior to seeing a therapist.

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Adolescent Self-Report (ages 13-17)

Adolescent self-report which states that it is to be used in order to "help counselors understand--in your own words--why you are here and what difficulities you might be having".
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Criteria for Selection, Development, Structure, Implementation, & Ongoing Evaluation of Clinical Practice Guidelines

To promote the improvement in the quality of the assessment and care of patients, enhance the appropriate utilization of health care services, and to enhance the value of health care services.
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